Our Legal Services
About PWJ Solicitors
We have served generations of individuals and local businesses, providing comprehensive legal advice.
We are confident that we will give you a high quality service in all respects. However, if you have any queries or concerns about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability or other characteristic. You can raise any concerns with the Solicitors Regulation Authority at https://sra.org.uk/consumers/problems/report-solicitor.page
Details of the SRA Code of Conduct are available here: https://www.sra.org.uk/solicitors/standards-regulations/
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
January 21, 2022 Probate Court Fee Change from 26th January 2022
July 28, 2021 Publication of Diversity Data