Raising Queries or Concerns

About PWJ Solicitors

We have served generations of individuals and local businesses, providing comprehensive legal advice.

The Law Society - Conveyancing

We are confident that we will give you a high quality service in all respects. However, if you have any queries or concerns about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability or other characteristic. You can raise any concerns with the Solicitors Regulation Authority at https://sra.org.uk/consumers/problems/report-solicitor.page

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Our Locations

Our office locations
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Please note that our physical offices are open as usual, with appointments available by arrangement in limited circumstances to ensure the safety of our staff and clients.

 When attending our offices, please

You will be asked to stand at a safe distance from our staff at all times.

Please do not attend our offices if you or anyone in your household is currently experiencing symptoms of COVID19 or has tested positive for the disease in the last 14 days.

We shall be working remotely wherever this is possible and we will have access to our emails which is currently the best form of communication.

Meetings will be held in the first instance by telephone, and your solicitor will discuss with you any arrangements relating to ID or signature of documents. If you have any questions please direct these to your solicitor in the first instance or by email to law@pwjsolicitors.co.uk.

Thank you for your on-going support in these difficult and unprecedented times.